Law Enforcement Information and Assistance Requests
This section provides information on how law enforcement agencies can submit requests for information or assistance. At Caiz we have at heart the importance of effective collaboration between the crypto industry and law enforcement agencies, and we are committed to supporting lawful investigations while prioritizing user privacy and data protection.
To ensure a transparent and legally compliant process, we have outlined some important information and legal requirements for law enforcement requests:
Legal Compliance
All law enforcement requests must comply with the relevant laws and regulations governing information requests. We can only process requests that adhere to the appropriate legal framework.
We are committed to upholding the relevant laws and regulations governing information requests within the framework of the European Union (EU).
In the context of cryptocurrency and related activities, we take into consideration the specific regulations and guidelines established by the EU regarding the use and handling of cryptocurrencies. These regulations may include measures to prevent money laundering, terrorist financing, fraud, and other illicit activities associated with cryptocurrencies. We will assess each request on a case-by-case basis to ensure it meets the necessary legal criteria before proceeding with any actions or disclosures.
It is important to note that our commitment to legal compliance extends not only to the EU laws and regulations but also to any other relevant national or international laws that may apply to our operations.
We strive to maintain the highest standards of integrity and legality in all interactions with law enforcement agencies while safeguarding the privacy and rights of our users within the boundaries of the law.
Privacy Considerations
At Caiz, the protection of user privacy and personal information is of utmost importance. We are committed to upholding the highest standards of data protection and privacy in accordance with the regulations set forth by the European Union (EU) and the General Data Protection Regulation (GDPR).
We have implemented comprehensive data protection policies and procedures to ensure the safeguarding of the data entrusted to us by our users. These policies and procedures are designed to adhere to the principles outlined in the GDPR, including the lawful and transparent processing of personal data, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality.
When handling user data, we strictly adhere to the requirements and guidelines set forth by the GDPR. This means that we collect and process personal data only for specified and lawful purposes, and we ensure that the data collected is relevant, accurate, and necessary for those purposes.
Additionally, we have implemented appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection practices.
Proper Documentation
To ensure efficient and effective evaluation of law enforcement requests, it is essential that all requests comply with the European Union (EU) regulations and provide the required documentation and information. We prioritize adherence to these regulations in order to protect the rights and privacy of our users.
When submitting a law enforcement request, please ensure that it is in the specified format and includes all relevant details as outlined by the applicable EU regulations. This documentation may include, but is not limited to, official identification, legal basis for the request, and specific details regarding the nature of the request.
By providing the necessary documentation and information, you can help expedite the evaluation process. Our team will carefully review each request to ensure its compliance with the EU regulations, including relevant provisions of the GDPR. We will assess the legal validity and necessity of the request while also considering the privacy rights and protections afforded to our users.
In case you require guidance or further information on the required documentation or the submission process, please refer to our established procedures or contact our designated point of contact for law enforcement requests. We are committed to providing assistance and clarification to facilitate the proper evaluation of law enforcement requests within the boundaries of the applicable EU regulations.
User Information Requests
Law enforcement agencies can request user information, such as account details, IP addresses, or transaction history. Valid legal grounds and appropriate documentation are necessary for such requests.
Emergency Situations
In urgent situations requiring immediate attention, we have designated channels to handle emergency requests. Law enforcement agencies can reach out to us using the provided contact information.
Investigative Assistance
We offer cooperation and assistance to law enforcement agencies in their investigations.
To ensure a transparent and legally compliant process, we have outlined some important information and legal requirements for law enforcement requests:
First Step
Ensure that you include all necessary documents and information supporting your request. Providing accurate and complete information helps expedite the evaluation process.
Second Step
For any inquiries or to submit your request, please contact our designated point of contact for law enforcement requests. We are available during regular working hours and can be reached through the provided contact details.
Contact information: info@caiz.com
Once your request is received, you can expect the following:
Acknowledgment
We will acknowledge the receipt of your request within a specified timeframe, confirming that it is being processed.
Processing Time
The processing time for law enforcement requests may vary depending on the complexity and scope of the request. We strive to complete evaluations in a timely manner, and we appreciate your understanding if some requests require additional time.
Communication
We encourage ongoing communication between our team and law enforcement agencies. Feel free to reach out to us for updates or any additional information that may assist with the evaluation of your request.
Confidentiality and data protection are paramount to us:
Non-Disclosure Agreements and DPAs
We are engaged in non-disclosure and data protection agreements and comply with further legal obligations related to law enforcement requests in accordance with our privacy policy and applicable law and regulation.
Your requests and associated information will be handled with the utmost confidentiality.
Data Protection
With robust measures in place we protect your data and information related to law enforcement requests in line with our up-to-date security policy set by GDPR Standards. Access to such information is strictly limited to authorized personnel.
We reserve the right to decline or seek further clarification on any law enforcement request that does not comply with applicable laws or regulations. Our commitment is to ensure a lawful and transparent process that respects user privacy and data protection.
