Terms of use

TERMS OF USE

1. Preamble

1.1 Introduction to Caiz and Its Services

Caiz Trade s.r.o. (“Caiz,” “Company,” “We,” “Us,” or “Our”) is a limited liability company incorporated under the laws of Slovakia, operating in full compliance with the European Union’s regulatory framework, including but not limited to the Markets in Crypto-Assets Regulation (MiCA), the General Data Protection Regulation (GDPR), the Anti-Money Laundering Directives (AMLD), and relevant Slovakian financial and commercial laws.

Caiz is dedicated to providing a compliant, secure, and Shariah-adherent blockchain-based ecosystem for digital financial transactions. Our services primarily include:

• Facilitating the purchase, sale, and exchange of Caizcoin, a utility token developed in compliance with Islamic Finance principles.
• Providing a non-custodial digital wallet for users to store, manage, and transact their Caizcoin holdings securely.
• Offering participation in the Caiz Earn Program, allowing users to engage in liquidity pools compliant with Islamic financial laws.
• Operating an online platform (“Caiz Platform” or “Platform”) that enables seamless transactions and provides access to the Caizcoin ecosystem.
• Ensuring regulatory compliance with financial and digital asset regulations, including, but not limited to, anti-money laundering (AML), counter-terrorism financing (CTF), and Know Your Customer (KYC) obligations.

1.2 Corporate Identity and Incorporation Details

Caiz is a legally registered and regulated entity under the corporate laws of the Slovak Republic. Our official registration details are as follows:

• Company Name: Caiz Trade s.r.o.
• Registered Office Address: Mostová 185/2, Bratislava – mestská časť Staré Mesto 811 02, Slovakia
• Regulatory Oversight: Caiz is subject to the oversight of Slovakian financial authorities and complies with European financial regulations, including those governing virtual asset service providers (VASPs).

1.3 Scope and Applicability of the Terms

These Terms of Use (“Terms”) govern the relationship between Caiz and any individual or entity (“User,” “You,” or “Your”) that accesses, uses, or transacts through the Caiz Platform, Website, and associated services. The Terms apply to all Users globally, except for those located in jurisdictions where cryptocurrency transactions are prohibited or restricted by local law, regulation, or governmental order.

1.3.1. Excluded Jurisdictions

Caiz does not provide services in or permit access to its Platform from certain restricted territories. The following jurisdictions are expressly excluded from using Caiz services:

• Jurisdictions subject to comprehensive international sanctions, including, but not limited to, those listed by the United Nations (UN), the European Union (EU), the Financial Action Task Force (FATF), and the U.S. Office of Foreign Assets Control (OFAC).
• Countries where crypto-assets are banned or otherwise restricted by local legislation, including, but not limited to, jurisdictions such as China, North Korea, and any other nations that prohibit digital asset transactions.

1.3.2. Regulatory Compliance and User Responsibility

Users are responsible for ensuring that their use of the Caiz Platform complies with the laws, regulations, and policies applicable in their jurisdiction. Users must verify that they are legally permitted to hold, trade, and use digital assets before engaging with Caiz’s services. By using the Caiz Platform, Users acknowledge and agree that:

• They will not engage in any activities that violate applicable AML, CTF, or financial crime laws.
• They understand the inherent risks associated with digital assets, including price volatility, security vulnerabilities, and potential regulatory changes.
• They have no recourse against Caiz for changes in legal or regulatory frameworks that may affect their ability to use the services.

1.4 Agreement to Terms Upon Use of Services

By accessing, registering, or using the Caiz Platform, Website, Wallet, or any affiliated services, Users expressly acknowledge and agree to be bound by these Terms and any other policies incorporated by reference, including but not limited to:

• The Privacy Policy, which outlines how personal data is collected, stored, processed, and protected in accordance with GDPR and other data protection laws.
• The Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy, which establishes the verification and compliance requirements for all Users.
• The Risk Disclosure Statement, which details the financial and regulatory risks associated with crypto-assets.

1.4.1. Acceptance of Terms

By clicking the ‘Accept’ button or using any part of the Caiz Platform, Users confirm that they:

• Have read, understood, and agreed to these Terms.
• Are of legal age and full legal capacity to enter into a binding contract under the laws of their jurisdiction.
• Are not using the Caiz services on behalf of a prohibited entity or individual.
• Acknowledge the risks associated with digital assets and their regulatory status.

1.4.2. Changes and Amendments

Caiz reserves the right to modify these Terms at its discretion to reflect changes in laws, regulations, technology, or business practices. In case of material changes:

• Users will be notified through email and/or public announcements on the Caiz Website.
• Continued use of the Caiz Platform after the effective date of any amendment constitutes acceptance of the revised Terms.

1.4.3. Right to Refuse Service

Caiz retains the absolute right to refuse service, suspend accounts, or terminate access to its Platform at any time if it:

• Identifies violations of these Terms or any applicable law.
• Detects fraudulent, suspicious, or illicit activities.
• Determines that continuing to provide services would expose Caiz to regulatory, reputational, or financial risk.

2. Definitions

For the purposes of these Terms of Use, the following definitions shall apply. All capitalized terms not otherwise defined herein shall have the meanings ascribed to them in applicable statutory and regulatory frameworks. The definitions provided herein are intended to ensure clarity and precision in interpreting the obligations, rights, and restrictions applicable to the Users of the Caiz Platform and its associated services.

2.1 General Definitions

2.1.4. “Caizcoin”

Refers to the utility token issued by Caiz, which serves as the primary medium of exchange within the Caiz ecosystem, subject to regulatory and compliance constraints. Caizcoin does not represent equity, shares, securities, or any ownership interest in Caiz or its affiliates.

2.2 Account-Related Definitions

2.2.1. “Caiz Account” or “User Account”

Refers to the unique, registered account created by a User on the Caiz Platform to access and use its services. Users must complete KYC (Know Your Customer) and AML (Anti-Money Laundering) verification before being granted full access.

2.2.2. “Caiz Wallet” or “Wallet”

Refers to the non-custodial digital wallet provided by Caiz to Users for storing, receiving, and transferring Caizcoin. Users retain full control over their private keys, and Caiz does not assume custody over User funds.

2.2.3. “Private Key”

Refers to the cryptographic key that provides a User with full control over their Caiz Wallet. Users are solely responsible for safeguarding their private keys, and Caiz assumes no liability for loss, theft, or misuse.

2.3 Compliance and Regulatory Definitions

2.3.1. “AML” (Anti-Money Laundering)

Refers to the laws, regulations, and policies designed to prevent the use of the financial system for money laundering, terrorist financing, and other illicit activities, including but not limited to:

• EU Anti-Money Laundering Directives (AMLD 5 & AMLD 6)
• Financial Action Task Force (FATF) Recommendations
• Regulations imposed by Slovakian Financial Intelligence Units (FIUs)

Users must comply with AML requirements, including identity verification, source of funds declarations, and transaction monitoring.

2.3.2. “KYC” (Know Your Customer)

Refers to the User identity verification process required under AML laws, which may include:

• Submission of government-issued identification documents.
• Proof of residential address.
• Selfie-based biometric verification (where applicable).
• Additional due diligence for high-risk or politically exposed persons (PEPs).

Failure to complete KYC verification will result in restricted access to Caiz services.

2.3.3. “Restricted Jurisdiction”

Refers to any jurisdiction where the use, trading, or holding of crypto-assets is prohibited, restricted, or subject to sanctions or where Caiz does not have any operations/ presence, including but not limited to:

• The United States of America (USA)
• Countries subject to United Nations (UN), European Union (EU), and U.S. Office of Foreign Assets Control (OFAC) sanctions
• Jurisdictions listed as “High-Risk” by the FATF

Users located in Restricted Jurisdictions are strictly prohibited from accessing Caiz services.

2.3.4. “Sanctions List”

Refers to official lists maintained by international regulatory bodies that designate individuals, entities, or jurisdictions subject to economic sanctions and restrictions, including:

• OFAC Specially Designated Nationals (SDN) List
• European Union Consolidated Sanctions List
• United Nations Security Council Sanctions List

Caiz strictly prohibits transactions involving sanctioned persons or entities.

2.3.5. “Prohibited Transactions”

Refers to any transaction that involves:

• Money laundering, terrorist financing, or fraud.
• Use of Caizcoin in prohibited industries (e.g., gambling, alcohol, weapons trade).
• Circumvention of economic sanctions imposed by any governing body.

Users found engaging in Prohibited Transactions will have their accounts permanently suspended.

2.4 Risk-Related Definitions

2.4.1. “Market Volatility”

Refers to the fluctuations in the price of Caizcoin due to external market forces, including supply-demand dynamics, regulatory changes, and macroeconomic factors.

2.4.2. “Security Breach”

Refers to any unauthorized access, hacking, phishing, or compromise of User accounts leading to financial loss. Caiz implements state-of-the-art encryption and security protocols, but Users remain responsible for securing their accounts and private keys.

2.4.3. “Smart Contract Risk”

Refers to the technical and operational risks associated with blockchain-based smart contracts, including vulnerabilities, coding errors, and exploits.

2.5 Service-Specific Definitions

2.5.1. “Caiz Earn Program”

Refers to a staking or liquidity pool program operated by Caiz, allowing Users to lock Caizcoin for a specified duration to earn potential rewards. Participation is subject to:

• Shariah-compliant investment principles.
• Non-speculative return mechanisms.
• Mandatory risk disclosures.

2.5.2. “Gas Fees”

Refers to the transaction fees required to process blockchain transactions. Users acknowledge that gas fees are independent of Caiz and fluctuate based on network activity.

2.5.3. “Fiat-to-Crypto On-Ramp”

Refers to third-party services that facilitate the conversion of traditional (fiat) currency into Caizcoin. These services are provided by regulated Payment Processors, and Users are subject to additional compliance requirements.

Final Provisions

The above definitions shall apply throughout these Terms. In case of conflict between these definitions and any regulatory framework, the applicable laws, rules, and international mandates shall prevail.

3. Services and Business Relationship

3.1 Overview of Caiz’s Services

Caiz operates a blockchain-based financial ecosystem designed to provide secure, transparent, and Shariah-compliant digital asset services. Through its proprietary Caiz Platform, the Company facilitates the buying, storing, and transacting of Caizcoin, a utility token that functions within its blockchain infrastructure. The key services provided by Caiz include:

3.1.1. Buying and Selling Caizcoin

• Users can purchase Caizcoin (CAIZ) through the Caiz Platform using accepted fiat payment methods and/or digital assets.
• The sale and purchase of Caizcoin are subject to compliance with Anti-Money Laundering (AML), Know Your Customer (KYC), and Counter-Terrorism Financing (CTF) regulations, as outlined in EU Anti-Money Laundering Directives (AMLD 5 & 6), Financial Action Task Force (FATF) Recommendations, and Slovak financial laws.
• Purchases may be facilitated through regulated third-party Payment Processors, subject to their respective terms of service.

3.1.2. Caizcoin Wallet and Asset Storage

• Users receive access to a non-custodial digital wallet upon registration, enabling them to store and manage Caizcoin securely.
• The Caiz Wallet provides cryptographic private keys that allow full control over digital assets. Users acknowledge that Caiz does not retain custody of assets and is not responsible for lost or stolen private keys.
• Transactions on the Caiz Platform are executed through blockchain-based smart contracts, ensuring transparency and immutability.

3.1.3. Transacting in Caizcoin

• Users can send and receive Caizcoin within the ecosystem, subject to network fees (“gas fees”) and transaction confirmations on the blockchain.
• Transactions may be monitored and assessed for compliance with applicable financial regulations, including sanctions screening and transaction reporting obligations.
• Users must ensure that their transactions do not violate local, national, or international laws governing financial services and digital assets.

3.1.4. Caiz Earn Program (if applicable)

• Users may participate in a Shariah-compliant liquidity pool (“Caiz Earn”), which allows them to lock their Caizcoin in return for potential rewards.
• Participation in this program is governed by Islamic Finance principles, ensuring compliance with non-speculative, non-interest-based earning models.
• Rewards are calculated based on pool performance, trading volumes, and holding duration, without any guarantee of fixed returns.

3.1.5. API and Third-Party Integrations

• Caiz may provide API access to developers, institutional investors, or third-party platforms to facilitate automated transactions or integrations.
• Use of Caiz APIs is subject to licensing agreements, security audits, and compliance with Caiz’s policies.

3.2 Limitations of Services in Certain Jurisdictions

3.2.1. Prohibited and Restricted Jurisdictions

The availability of Caiz’s services is subject to geographical, legal, and regulatory restrictions. Caiz does not provide services in jurisdictions where crypto-asset transactions are explicitly prohibited or where compliance obligations impose an undue regulatory burden.

Users located in or associated with the following Restricted Jurisdictions are strictly prohibited from accessing Caiz services:

• United States of America (USA) and its territories, due to Securities and Exchange Commission (SEC), Financial Crimes Enforcement Network (FinCEN), and Commodity Futures Trading Commission (CFTC) regulations.
• Countries subject to European Union (EU), United Nations (UN), or U.S. Office of Foreign Assets Control (OFAC) sanctions.
• Jurisdictions that explicitly ban cryptocurrency trading or digital asset storage.

3.2.2. Legal Compliance by Users

• Users are solely responsible for ensuring that their use of Caiz’s services does not violate the laws of their jurisdiction.
• Users acknowledge that Caiz reserves the right to deny, restrict, or suspend accounts without prior notice if it determines that a User’s activities pose regulatory, financial, or reputational risks.
• Caiz reserves the right to implement geolocation-based restrictions, IP blocking, or additional identity verification procedures to prevent unauthorized access from restricted jurisdictions.

3.3 Compliance with Islamic Finance Principles

Caiz operates under the strict ethical and legal framework of Islamic Finance, ensuring that its financial services adhere to Shariah principles. Users engaging with Caiz’s services agree to comply with the following:

3.3.1. Ethical Use of Funds

• Users agree that funds used to purchase or transact in Caizcoin must originate from legitimate, halal sources.
• Caiz reserves the right to conduct enhanced due diligence on transactions that raise concerns about non-compliance with Islamic Finance principles.

3.3.2. Islamic Finance Compliance Monitoring

• Caiz is committed to ensuring that its services are periodically audited and certified by Islamic Finance scholars and advisors.
• Changes to Caiz’s business model, investment strategies, or financial products shall be reviewed for Shariah compliance before implementation.

3.4 Role of Third-Party Service Providers

3.4.1. Payment Processors and Fiat On-Ramp Services

• Caiz partners with regulated third-party payment processors to enable Users to purchase Caizcoin using fiat currencies.
• Payment processing is subject to the terms and conditions of these third-party providers, and Caiz is not liable for delays, transaction failures, or fees incurred through third-party services.

3.4.2. Custodial and Non-Custodial Services

• While Caiz provides non-custodial wallet services, certain transactions may require interactions with regulated custodians or liquidity providers.
• Users acknowledge that third-party custody solutions may be subject to regulatory oversight and require additional compliance procedures.

3.4.3. Blockchain Analytics and Compliance Monitoring

• Caiz utilizes third-party blockchain analytics tools to monitor transactions for compliance, fraud prevention, and AML enforcement.
• Users consent to their transactions being screened against sanctions lists, fraud detection algorithms, and risk assessment frameworks.

3.4.4. Third-Party API and Data Integration

• Caiz may integrate with third-party APIs to facilitate price feeds, liquidity aggregation, and enhanced financial services.
• Users accessing third-party data through Caiz agree to comply with licensing terms, security protocols, and data protection policies.

Final Provisions

By accessing and using Caiz’s services, Users acknowledge that they understand and accept the regulatory, ethical, and operational framework governing the Caiz Platform.

Users are further advised that regulatory conditions may change over time, and Caiz reserves the right to modify its services, restrict access, or update compliance requirements in response to evolving laws and industry standards.

4. User Account and Registration

This section governs the requirements, procedures, and responsibilities associated with creating and maintaining a User Account on the Caiz Platform. By registering for a User Account, you agree to comply with all applicable statutory laws, rules, and regulatory mandates, both local and international, including but not limited to General Data Protection Regulation (GDPR), Anti-Money Laundering Directives (AMLD 5 & 6), Financial Action Task Force (FATF) Recommendations, Markets in Crypto-Assets Regulation (MiCA), and the applicable Slovakian financial and commercial laws.

4.1. Eligibility Criteria

4.1.1. Age Requirement

• You must be at least eighteen (18) years old or the legal age of majority in your jurisdiction to create and use a Caiz Account.
• If you are a minor or below the legal age of majority, you are prohibited from accessing or using any services offered by Caiz.

4.1.2. Legal Capacity

• By registering for a Caiz Account, you represent and warrant that you have the full legal capacity to enter into a binding contract.
• If you are acting on behalf of a legal entity (such as a company or trust), you must have the legal authority to represent and bind the entity to these Terms of Use.

4.1.3. Jurisdictional Restrictions

• Users from Restricted Jurisdictions (as defined in Section 3.2.1) are strictly prohibited from opening a Caiz Account.
• You acknowledge and accept that your access may be restricted based on geolocation, IP address, or national regulatory laws governing cryptocurrency transactions.
• Caiz reserves the right to deny account registration or terminate accounts that violate jurisdictional restrictions without prior notice.

4.2. Account Creation Process

4.2.1. Registration Requirements

To create a Caiz Account, Users must provide the following:

• Full legal name (as per government-issued ID)
• Date of birth
• Valid and accessible email address
• Secure password and six-character PIN
• Residential address
• Nationality and country of residence
• Acceptance of the Terms of Use and Privacy Policy

4.2.2. Verification and Activation

• Upon submission of registration details, Users will receive a verification email to confirm the registered email address.
• A one-time password (OTP) may be required for additional verification before access to the account is granted.
• Users must complete the Know Your Customer (KYC) verification process before accessing full platform functionalities.

4.2.3. Business and Institutional Accounts

• Entities (corporate, trusts, and non-profits) must provide additional documentation, including:

• • Certificate of Incorporation or Business Registration
  • Articles of Association or Partnership Agreement
  • Proof of business address
  • Identification of the Ultimate Beneficial Owners (UBOs)
  • Corporate bank account details

• Business accounts are subject to enhanced due diligence (EDD) as required by international AML regulations.

4.3. Mandatory KYC/AML Verification

4.3.1. Purpose of KYC/AML Compliance

• In compliance with European Union (EU) AMLD 5 & 6, FATF Guidelines, and Slovakian financial regulations, Caiz is required to verify the identity of all Users before granting access to its services.
• The KYC/AML process is implemented to:

• • Prevent identity fraud, money laundering, terrorist financing, and illicit activities.
  • Ensure compliance with sanctions screening, politically exposed persons (PEP) regulations, and transaction monitoring standards.
  • Maintain the integrity and security of the Caiz Platform.

4.3.2. Identity Verification Requirements

• Individual Users must provide:

• • Government-issued photo ID (passport, national ID, or driver’s license).
  • Proof of residential address (utility bill, bank statement, or rental agreement issued within the last 3 months).
  • A real-time selfie or biometric verification to ensure document authenticity.

• Corporate or Business Users must provide:

• • Business registration certificate.
  • Tax Identification Number (TIN) (where applicable).
  • List of authorized signatories and company representatives.
  • Proof of business operations.

4.3.3. Ongoing Compliance and Periodic Reviews

• Users are required to update their KYC information when requested by Caiz.
• Caiz may periodically conduct account reviews to comply with evolving regulatory mandates.
• Failure to comply with KYC/AML requirements may result in account suspension, restriction, or termination.

4.3.4. Data Privacy and Protection under GDPR

• Personal data collected for KYC/AML purposes is handled in accordance with General Data Protection Regulation (GDPR) and the Caiz Privacy Policy.
• Data is encrypted, securely stored, and not shared with third parties, except where required by law enforcement agencies, regulatory authorities, or judicial orders.

4.4. Account Security and User Responsibility

4.4.1. User Responsibility for Security

• Users are solely responsible for safeguarding their Caiz Account credentials, including password and PIN.
• Strong password policies must be followed:

• • Minimum of 12 characters
  • Combination of uppercase, lowercase, numeric, and special characters
  • Two-factor authentication (2FA) must be enabled

4.4.2. Unauthorized Access and Account Compromise

• If a User suspects unauthorized access to their account, they must immediately:

• • Change their password and security settings.
  • Contact Caiz Support for account recovery assistance.

• Caiz shall not be liable for financial losses resulting from unauthorized access, phishing attacks, or negligent handling of login credentials.

4.4.3. Account Freezing and Investigation

• Caiz reserves the right to freeze or restrict access to an account in cases of:

• • Suspected fraudulent activity.
  • Violations of AML/CFT policies.
  • Involvement in transactions linked to sanctioned entities.

• Users will be notified of such actions, except where prohibited by law enforcement investigations.

4.5. Prohibition on Multiple Accounts and Shared Accounts

4.5.1. Single-Account Policy

• Each User is permitted to maintain only one (1) Caiz Account.
• The creation of multiple accounts for the same individual or entity is strictly prohibited.

4.5.2. No Shared Accounts

• Accounts must be used solely by the registered User.
• Users cannot share login credentials or authorize third parties to access their Caiz Account.

4.5.3. Violation Consequences

• Any breach of this section will result in:

• • Immediate account suspension or termination.
  • Confiscation of any illicitly acquired assets.
  • Permanent restriction from using Caiz services.

Final Provisions

By creating a Caiz Account, you confirm that you have read, understood, and agreed to comply with all registration, security, and compliance obligations outlined in this section.

Failure to adhere to these requirements may result in restricted access, termination of services, or legal enforcement actions as prescribed by applicable financial regulations.

5. User Obligations and Prohibited Activities

This section outlines the legal, ethical, and operational responsibilities of Users engaging with Caiz, its Platform, and associated services. Users acknowledge that their activities on the Caiz Platform must comply with all applicable laws, regulations, and mandates, both local and international, including but not limited to:

• General Data Protection Regulation (GDPR) – Ensuring the protection of personal data.
• Anti-Money Laundering Directives (AMLD 5 & 6) – Preventing financial crimes within the European Union.
• Financial Action Task Force (FATF) Recommendations – Implementing global standards for AML/CFT compliance.
• Markets in Crypto-Assets Regulation (MiCA) – Regulating the issuance, trading, and service providers for crypto-assets in the EU.
• Shariah Finance Principles – Ensuring that all financial transactions remain free from interest (riba), excessive uncertainty (gharar), and gambling/speculation (maysir).

By using Caiz services, Users agree to strictly adhere to these regulations and guidelines. Any violation may result in account suspension, termination, and legal action, including the forfeiture of assets where required by law.

5.1. Compliance with Applicable Laws and Regulations

Users must ensure that their use of Caizcoin and the Caiz Platform aligns with all applicable national and international laws, including but not limited to:

5.1.1. Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) Compliance

• Users must provide accurate and truthful identification during the KYC (Know Your Customer) verification process.
• Transactions may be subject to enhanced due diligence (EDD), especially for high-risk jurisdictions, politically exposed persons (PEPs), and large transactions.
• Users must not attempt to obfuscate the origin of funds through methods such as chain hopping, mixing services, or layering transactions.
• Caiz reserves the right to monitor, freeze, or report any suspicious activity to relevant financial intelligence authorities.

5.1.2. Data Protection and Privacy Compliance

• Users’ personal data will be collected, stored, and processed in accordance with the GDPR and Caiz’s Privacy Policy.
• Users must not engage in data scraping, unauthorized data access, or any activity that infringes on GDPR-mandated privacy rights.

5.1.3. Compliance with Crypto-Asset Regulations

• Users must ensure that they are legally allowed to hold and trade crypto-assets in their jurisdiction.
• Users must comply with any local tax obligations related to crypto transactions and income reporting.
• Users acknowledge that Caiz does not provide investment advice and is not responsible for any tax liabilities arising from the use of its services.

5.2. Prohibited Uses of the Caiz Platform

Users shall not use the Caiz Platform, Wallet, or Caizcoin for any unlawful, unethical, or prohibited activities. Prohibited uses include, but are not limited to:

5.2.1. Financial Crimes and Fraudulent Activities

Users are strictly prohibited from:

• Engaging in money laundering or terrorism financing.
• Using stolen identities or false information during account registration or verification.
• Initiating unauthorized chargebacks or fraudulent disputes with third-party payment processors.
• Attempting to bypass security features, verification processes, or transaction monitoring systems.

5.2.2. Use in Illegal Transactions or Activities

Caiz strictly prohibits transactions or payments related to:

• Narcotics, illegal drugs, or controlled substances.
• Human trafficking, smuggling, or exploitation.
• Fraudulent financial schemes or pyramid schemes.
• Stolen property or illicit goods/services.
• Tax evasion or circumvention of financial regulations.
• Cybercrime, hacking tools, or ransomware activities.
• Firearms, explosives, and other weapons of war.

Any attempt to use Caizcoin for illegal transactions will result in immediate account termination and potential criminal prosecution.

5.3. Restrictions on U.S. Persons and Sanctioned Jurisdictions

Users acknowledge and agree that:

5.3.1. Prohibited U.S. Persons and Entities

• United States citizens, residents, or entities registered in the U.S. are strictly prohibited from using Caiz services due to compliance with Securities and Exchange Commission (SEC), Commodity Futures Trading Commission (CFTC), and FinCEN regulations.
• Caiz will implement IP blocking, geolocation restrictions, and identity verification measures to prevent unauthorized U.S. access.

5.3.2. Sanctioned Countries and Entities

• Users may not engage in transactions with individuals or entities located in:

• • Nations subject to U.N., E.U., or OFAC sanctions.
  • Entities or individuals on the U.S. Treasury’s Office of Foreign Assets Control (OFAC) Specially Designated Nationals (SDN) list.
  • Jurisdictions classified as “high-risk” by FATF.

• Any attempt to circumvent sanctions by using VPNs, proxy servers, or third-party accounts will result in permanent account suspension.

5.4. Prohibition of Speculative Trading, Market Manipulation, or Ponzi Schemes

Users are strictly prohibited from engaging in:

5.4.1. Market Manipulation and Abusive Trading

• Pump-and-dump schemes or artificially inflating the price of Caizcoin.
• Spoofing or wash trading to create misleading market data.
• Coordinated trading activities intended to manipulate liquidity or demand.

5.4.2. Ponzi and Multi-Level Marketing (MLM) Schemes

• Users may not use Caizcoin to fund, promote, or facilitate Ponzi schemes, pyramid schemes, or multi-level marketing (MLM) operations.
• Any User found participating in such schemes will be subject to permanent account closure and reporting to regulatory authorities.

5.5. Enforcement Actions for Violations

If Caiz determines that a User has violated any provision of this section, it may take one or more of the following enforcement actions:

• Immediate suspension or termination of the User’s account.
• Freezing of any Caizcoin holdings associated with the User.
• Reporting of the User’s activities to relevant financial authorities, regulators, or law enforcement agencies.
• Permanent banning of the User from accessing Caiz services.

Final Provisions

By using the Caiz Platform and its services, Users confirm that they fully understand and agree to abide by these legal and regulatory obligations.

Failure to comply with the rules outlined in this section may result in severe legal consequences, including financial penalties, loss of assets, and criminal prosecution.

6. Purchases, Transactions, and Payments

This section governs the purchase, sale, and transfer of Caizcoin, the accepted payment methods, and the transactional framework within the Caiz Platform. Users must acknowledge that cryptocurrency transactions are inherently irreversible, subject to market volatility, and governed by applicable laws, regulations, and industry standards.

By engaging in Caizcoin transactions, Users agree to comply with all legal, regulatory, and compliance obligations, including but not limited to:

• Markets in Crypto-Assets Regulation (MiCA) – Governing crypto-asset transactions within the European Union.
• Anti-Money Laundering Directives (AMLD 5 & 6) – Establishing compliance measures for digital asset transactions.
• Financial Action Task Force (FATF) Recommendations – Setting global standards for crypto-related financial transactions.
• General Data Protection Regulation (GDPR) – Protecting Users’ financial and transactional data.
• Islamic Finance Principles – Ensuring that all transactions remain compliant with Shariah financial ethics.

6.1. Process for Purchasing Caizcoin

Users can purchase Caizcoin (CAIZ) through the Caiz Platform using approved fiat or cryptocurrency payment methods, subject to the following conditions:

6.1.1. Account and Verification Prerequisites

• Users must register a verified Caiz Account and complete all KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements before purchasing Caizcoin.
• Unverified accounts may not access the full range of transaction capabilities.

6.1.2. Purchase Flow

• User initiates a purchase order through the Caiz Platform.
• User selects an available payment method (fiat or crypto).
• The system calculates the exchange rate based on the current market price.
• User confirms the purchase and submits payment via an integrated third-party payment processor or external crypto wallet.
• Transaction is processed, and Caizcoin is credited to the User’s Caiz Wallet upon successful verification and blockchain confirmation.

6.1.3. Purchase Restrictions and Limits

• Caiz may set minimum and maximum purchase limits based on jurisdictional regulations, User verification level, and market liquidity.
• High-value transactions may require additional due diligence (EDD) and manual review.
• Users from Restricted Jurisdictions (as defined in Section 5.3) are strictly prohibited from purchasing Caizcoin.

6.2. Accepted Payment Methods and Third-Party Processors

6.2.1. Fiat Payment Methods

Users may purchase Caizcoin using the following fiat currency methods (where available):

• Bank Transfers (SWIFT, SEPA, Faster Payments, etc.)
• Credit/Debit Cards (Visa, MasterCard, UnionPay, etc.)
• Authorized e-Wallets and Payment Services

6.2.2. Cryptocurrency Payments

Users may also purchase Caizcoin using the following supported digital assets:

• Bitcoin (BTC)
• Ethereum (ETH)
• Stablecoins (USDT, USDC, BUSD, etc.)
• Other cryptocurrencies as determined by Caiz

6.2.3. Role of Third-Party Payment Processors

• Caiz partners with licensed third-party payment providers to process fiat payments.
• Users acknowledge that transactions may be subject to the terms and conditions of these third-party payment processors.
• Caiz does not control, process, or store sensitive payment information related to credit/debit card transactions.
• Payment processors may apply additional fees, KYC verification, or regional restrictions beyond Caiz’s control.

6.2.4. Compliance and Transaction Monitoring

• All payments are subject to AML, CTF (Counter-Terrorism Financing), and sanctions screening before approval.
• Caiz reserves the right to block, delay, or cancel transactions deemed suspicious or non-compliant.
• Users must ensure that their payment method belongs to them and is legally owned. Payments from third parties, unverified accounts, or unauthorized sources may be rejected.

6.3. Transaction Confirmations and Blockchain Finality

6.3.1. Blockchain-Based Transactions

• All Caizcoin transactions are executed on the blockchain and require network confirmations before being considered final.
• The transaction confirmation time may vary based on network congestion and miner activity.

6.3.2. Finality and Irreversibility

• Once a transaction is confirmed on the blockchain, it is irreversible.
• Users must ensure that they input the correct wallet address before submitting transactions.
• Caiz cannot recover funds sent to incorrect wallet addresses.

6.3.3. Internal Transfers

• Transactions between Caiz Wallets on the Platform may be processed faster than external blockchain transactions.
• Internal transfers are still subject to compliance monitoring before completion.

6.4. Risk of Price Volatility and No Guarantees of Value Retention

6.4.1. Market Price Fluctuations

• The price of Caizcoin is determined by market forces and is subject to fluctuations.
• Users acknowledge that:

• • Caiz does not guarantee any fixed price or stable value for Caizcoin.
  • Prices may change between the initiation and completion of a transaction.

6.4.2. No Liability for Market Losses

• Caiz is not responsible for financial losses resulting from price volatility.
• Users should conduct independent research before purchasing or trading Caizcoin.

6.5. Reversals, Refunds, and Chargebacks Policy

6.5.1. No Reversals on Blockchain Transactions

• Once a blockchain transaction is confirmed, it cannot be reversed or canceled.
• Users must double-check all transaction details before confirmation.

6.5.2. Fiat Payment Refunds

• Refunds for fiat payments may only be processed under specific conditions, such as:

• • Failed transactions due to technical errors.
  • Overpayments or duplicate transactions.
  • Regulatory compliance restrictions requiring a refund.

• Refunds are processed back to the original payment method within a reasonable timeframe.

6.5.3. Chargeback Abuse Policy

• Users are strictly prohibited from fraudulently disputing legitimate transactions (chargeback fraud).
• Any User found engaging in chargeback abuse may face:

• • Account suspension or termination.
  • Legal action for financial damages.

6.6. Gas Fees and Transaction Fees

6.6.1. Gas Fees on Blockchain Transactions

• Users are responsible for paying blockchain “gas fees” when transferring Caizcoin.
• Gas fees are determined by network demand and fluctuate based on blockchain activity.

6.6.2. Transaction Fees on the Caiz Platform

• Caiz reserves the right to impose transaction fees for purchases, withdrawals, and transfers.
• Transaction fees may vary based on:

• • Network congestion.
  • Fiat-to-crypto conversion costs.
  • Third-party processing fees.

6.6.3. Fee Transparency

• All applicable fees will be clearly displayed before confirming a transaction.
• Users should verify and accept the applicable fees before initiating a transaction.

Final Provisions

By engaging in Caizcoin transactions, Users acknowledge that they:

• Understand the risks of price volatility and blockchain transaction finality.
• Accept all transaction fees, including gas fees and platform charges.
• Agree not to engage in fraudulent chargebacks or refund requests.
• Will comply with all payment-related AML/KYC obligations.

Failure to adhere to these policies may result in account suspension, transaction rejection, or legal enforcement actions.

7. Taxation Responsibilities

This section outlines the taxation obligations and responsibilities of Users engaging in transactions involving Caizcoin and related services. Users acknowledge that the legal and regulatory landscape surrounding cryptocurrency taxation varies across jurisdictions, and they are solely responsible for ensuring compliance with the applicable tax laws in their country of residence or operation.

Caiz does not provide tax advice and shall not be held liable for any tax-related consequences arising from the use, purchase, sale, holding, or transfer of Caizcoin.

7.1. User’s Responsibility to Determine and Comply with Applicable Tax Obligations

7.1.1. Independent Tax Assessment

• Users are solely responsible for understanding, determining, and complying with their local, national, and international tax obligations related to the purchase, sale, holding, staking, or transfer of Caizcoin.
• Users acknowledge that cryptocurrency transactions may be subject to income tax, capital gains tax, value-added tax (VAT), goods and services tax (GST), wealth tax, or other applicable taxes depending on their jurisdiction.

7.1.2. Obligation to Report and Pay Taxes

• Users are required to calculate, report, and remit any applicable taxes to the appropriate tax authorities in their jurisdiction.
• Users acknowledge that failure to report or pay required taxes may result in legal penalties, fines, or enforcement actions imposed by tax authorities.
• Users should consult with qualified tax professionals, legal advisors, or accountants to assess their specific tax obligations.

7.1.3. Cross-Border Taxation Considerations

• Users who engage in international transactions involving Caizcoin must consider potential tax obligations in multiple jurisdictions.
• Users who reside in one country but transact in another should be aware of possible double taxation risks, foreign asset reporting requirements, and cross-border tax treaties.

7.1.4. Business and Institutional Tax Compliance

• Corporate, institutional, and business Users are responsible for ensuring that their use of Caizcoin complies with corporate tax, VAT/GST, and withholding tax obligations applicable to their entity.
• Businesses that accept Caizcoin as payment must ensure proper accounting and tax compliance with applicable regulatory frameworks.

7.2. No Liability of Caiz for Tax Consequences Arising from Crypto Holdings

7.2.1. No Tax Withholding or Filing by Caiz

• Caiz does not act as a tax agent, tax collector, or withholding agent for any User.
• Caiz is not responsible for withholding, collecting, reporting, or remitting any taxes that may arise from transactions involving Caizcoin.

7.2.2. No Representation or Tax Advice

• Caiz does not provide tax advice, financial planning, or accounting services.
• Any information provided by Caiz, whether through its Platform, website, blog posts, or customer support, is for informational purposes only and should not be considered tax advice.
• Users should consult with professional tax advisors for guidance on tax compliance related to their Caizcoin transactions.

7.2.3. No Reimbursement for Tax Liabilities

• Caiz shall not be held liable for any tax assessments, fines, penalties, or legal consequences resulting from a User’s failure to comply with applicable tax laws.
• Users waive any right to seek reimbursement or compensation from Caiz for taxes owed, including any retrospective tax liabilities imposed by government authorities.

7.3. Potential Tax Reporting Obligations

7.3.1. Regulatory Reporting Requirements

• Depending on jurisdictional laws, Caiz may be required to report certain transactions to tax authorities.
• Users acknowledge that regulatory bodies, including the European Union (EU), the Financial Action Task Force (FATF), the Organization for Economic Cooperation and Development (OECD), and national tax authorities, may require:

• • Reporting of large or suspicious crypto transactions.
  • Disclosure of cryptocurrency holdings exceeding certain thresholds.
  • Automatic Exchange of Information (AEOI) compliance, including the Common Reporting Standard (CRS) and Foreign Account Tax Compliance Act (FATCA) for applicable users.

7.3.2. Tax Identification and Compliance Requests

• Caiz may request taxpayer identification numbers (TINs), residency information, or other tax-related detailsfrom Users if required by applicable laws.
• Failure to provide requested tax information may result in restrictions on account usage or transactions.

7.3.3. Self-Reporting and Record-Keeping Obligations

• Users are responsible for maintaining accurate records of their Caizcoin transactions, including:

• • Transaction history (purchases, sales, and transfers).
  • Exchange rate calculations and fair market values at the time of transactions.
  • Holding periods for capital gains tax assessments.
  • Relevant documentation to support tax filings.

• Users should keep records for at least five (5) years or as required by their national tax laws.

7.3.4. Third-Party Tax Reporting Services

• Users may choose to use third-party tax reporting software or services to simplify their tax compliance process.
• Caiz may integrate with external tax reporting solutions to assist Users in generating tax reports, where available.
• Users remain responsible for ensuring the accuracy and completeness of tax reports generated by third-party services.

7.4. Consequences of Non-Compliance with Tax Obligations

7.4.1. Governmental Tax Enforcement Actions

• Users acknowledge that failure to comply with tax laws may result in government investigations, audits, or enforcement actions.
• Tax authorities may impose penalties, interest charges, asset seizures, or legal proceedings for non-compliance.

7.4.2. Regulatory Cooperation and Data Disclosure

• If required by applicable laws, court orders, or government requests, Caiz may disclose relevant User account and transaction information to tax authorities.
• Users waive any right to object to such mandatory regulatory disclosures, provided they comply with legal due process requirements.

7.4.3. Account Restrictions for Tax Violations

• If a User is found to be evading taxes, falsifying transaction data, or engaging in tax fraud, Caiz may:

• • Suspend or terminate the User’s account.
  • Freeze Caizcoin holdings until compliance issues are resolved.
  • Report suspicious activity to financial regulators and tax authorities.

7.5. Final Provisions

• Users acknowledge that tax laws and regulations are subject to change, and they are responsible for staying informed about evolving tax policies affecting their crypto holdings.
• Caiz reserves the right to amend this Taxation Responsibilities section to reflect updates in tax laws or compliance obligations.
• By using the Caiz Platform and engaging in Caizcoin transactions, Users confirm that they have read, understood, and accepted their tax-related responsibilities.

8. Suspension and Termination of Accounts

This section governs the circumstances under which Caiz may suspend, restrict, or terminate User accounts and details the procedures for freezing, restricting, and closing accounts. Users acknowledge and agree that Caiz has the absolute right to enforce these measures to ensure compliance with local and international laws, financial regulations, anti-money laundering (AML) mandates, and Islamic Finance principles.

By using the Caiz Platform and its services, Users consent to the enforcement of these terms in accordance with the following regulatory frameworks:

• Anti-Money Laundering Directives (AMLD 5 & 6) – Governing digital asset transaction monitoring in the EU.
• Markets in Crypto-Assets Regulation (MiCA) – Regulating cryptocurrency-related business activities in the EU.
• Financial Action Task Force (FATF) Recommendations – Establishing global AML and counter-terrorism financing (CTF) standards.
• General Data Protection Regulation (GDPR) – Governing data protection requirements related to account restrictions and termination.
• Islamic Finance Compliance – Ensuring that all financial activities remain in accordance with Shariah principles.

8.1. Grounds for Account Suspension

Caiz reserves the right to suspend, freeze, or restrict a User’s account at any time if it determines, in its sole discretion, that the User has engaged in any prohibited, unlawful, or unethical activity. Grounds for suspension include, but are not limited to:

8.1.1. Fraud, Misrepresentation, or Identity Theft

• Submission of false, misleading, or fraudulent information during the KYC (Know Your Customer) or AML verification process.
• Use of stolen or falsified identity documents to register for a Caiz Account.
• Unauthorized use of another User’s identity, credentials, or payment method.

8.1.2. Violations of AML, CTF, or Financial Crime Regulations

• Engaging in activities that violate AML, CTF, or other applicable financial regulations, including:

• • Money laundering – Attempting to obscure the source of funds through layering, structuring, or other illicit means.
  • Terrorist financing – Using Caizcoin for transactions linked to criminal or extremist organizations.
  • Sanctions evasion – Attempting to bypass trade, economic, or financial restrictions imposed by the United Nations (UN), European Union (EU), U.S. Treasury (OFAC), or other regulatory bodies.

• Using Caiz services in Restricted Jurisdictions (as defined in Section 5.3).

8.1.3. Non-Compliance with Islamic Finance Principles

• Use of Caizcoin in transactions involving interest (riba), gambling (maysir), excessive speculation (gharar), or prohibited industries (alcohol, adult entertainment, weapons trade, etc.).
• Engaging in transactions or services that contradict Shariah-compliant finance guidelines.

8.1.4. Prohibited Trading Practices and Market Manipulation

• Market manipulation, including pump-and-dump schemes, wash trading, front running, or spoofing.
• Use of automated bots, high-frequency trading algorithms, or abusive trading strategies that disrupt market integrity.
• Participation in Ponzi schemes, multi-level marketing (MLM) scams, or fraudulent investment schemes.

8.1.5. Unauthorized or High-Risk Activities

• Unauthorized access or hacking of the Caiz Platform, wallets, or third-party services.
• Violation of Caiz’s terms regarding multiple accounts, account sharing, or fraudulent referrals.
• Initiating unauthorized chargebacks or fraudulent payment disputes.

8.2. Process for Freezing or Restricting Accounts

If Caiz identifies suspicious activity or detects a potential policy violation, it may take the following actions:

8.2.1. Immediate Account Freezing

• Caiz may immediately freeze a User’s account without prior notice if:

• • A security breach has been detected.
  • There is evidence of illegal, fraudulent, or non-compliant activity.
  • A regulatory or law enforcement agency has requested account suspension.

• During the freeze, Users cannot initiate transactions, withdraw funds, or access their accounts until further review is conducted.

8.2.2. Investigation and Compliance Review

• Once an account is frozen, Caiz will conduct an internal investigation that may include:

• • Reviewing transaction history and account activity.
  • Requesting additional documentation or KYC verification.
  • Engaging with third-party compliance firms, blockchain analytics providers, or regulators.

• The review process may take several business days to several weeks, depending on the complexity of the issue.

8.2.3. User Notification and Possible Outcomes

• Caiz will notify the User via email or the Caiz Platform regarding:

• • The reason for the account restriction.
  • Required actions for reinstatement (if applicable).
  • Possible termination proceedings (if applicable).

• Possible outcomes of the review include:

• • Account reinstatement (if no violation is found).
  • Continued suspension with conditions for reactivation.
  • Permanent termination and reporting to authorities.

8.3. Termination Rights by Caiz

Caiz reserves the absolute right to terminate any User’s account under the following conditions:

8.3.1. Voluntary Termination by Caiz

• Caiz may terminate an account at its sole discretion, with or without prior notice, for:

• • Repeated or severe violations of these Terms of Use.
  • Regulatory obligations requiring Caiz to cease business with a User.
  • Risks to the financial integrity, security, or reputation of Caiz.

8.3.2. Termination Due to Legal or Regulatory Actions

• Caiz may be legally required to terminate accounts under court orders, governmental mandates, or regulatory compliance obligations.
• Caiz will comply with law enforcement requests for account closures or seizures when required under applicable laws.

8.3.3. Consequences of Termination

Upon termination:

• All remaining funds may be subject to a mandatory withdrawal process, except where prohibited by law.
• Access to Caiz services will be permanently revoked.
• Caiz reserves the right to report terminated accounts to relevant authorities.

8.4. User’s Right to Close Accounts and Withdrawal Procedures

8.4.1. User-Initiated Account Closure

Users may voluntarily close their Caiz Account by:

• Submitting a request through the Caiz Platform or contacting support.
• Ensuring that all pending transactions are completed.
• Withdrawing any remaining Caizcoin holdings.

8.4.2. Withdrawal of Funds Before Closure

• Users must withdraw all funds before closing their accounts.
• If a User has a negative balance or unpaid obligations, they must settle outstanding balances before closure.

8.4.3. Finalization of Account Termination

• Once an account is closed, the User cannot reopen or restore it.
• Caiz will retain certain account information for regulatory compliance, fraud prevention, and dispute resolution in accordance with GDPR and financial regulations.

8.5. Final Provisions

• Users acknowledge that account suspension or termination does not absolve them from any legal obligations.
• Caiz reserves the right to amend these termination policies as required by changes in law, regulation, or business practices.
• By using Caiz’s services, Users confirm that they have read, understood, and accepted these suspension and termination conditions.

9. Security Measures and User Responsibilities

This section outlines the security measures implemented by Caiz to protect User accounts, transactions, and digital assets, as well as the responsibilities of Users to safeguard their credentials and prevent unauthorized access. Given the increasing prevalence of cyber threats targeting digital assets, Users must take proactive steps to ensure the security of their accounts, wallets, and private keys.

By using the Caiz Platform and its associated services, Users acknowledge their responsibility to comply with security best practices and accept that failure to do so may result in financial losses, unauthorized access, or permanent loss of funds.

9.1. Strong Password Requirements and 2FA Enforcement

9.1.1. Password Strength Requirements

To ensure account security, Users must create a strong and unique password that meets the following criteria:

• A minimum of 12 characters.
• A combination of uppercase and lowercase letters.
• At least one numerical digit (0-9).
• At least one special character (!, @, #, $, %, etc.).
• Passwords must not contain common words, names, or easily guessable phrases.

Users must never reuse passwords from other accounts (e.g., email, social media, or financial services).

9.1.2. Two-Factor Authentication (2FA) Enforcement

To enhance security, Two-Factor Authentication (2FA) is mandatory for all Caiz accounts. Users must enable 2FA using:

• Google Authenticator or Authy (preferred method).
• SMS-based verification (where available).
• Hardware security keys (FIDO-compliant devices) for additional protection.

9.1.3. Account Recovery and Security Questions

• Users must set up a secure recovery method, such as an alternative email or phone number.
• Security questions must be unique and not easily guessable.
• Caiz reserves the right to temporarily restrict access to accounts with suspicious recovery attempts.

9.2. Best Practices for Securing Wallets and Accounts

9.2.1. Securing Your Caiz Wallet

As Caiz provides a non-custodial wallet, Users are solely responsible for the security of their private keys. Best practices include:

• Backing up private keys securely in an offline environment (e.g., a hardware wallet or a paper backup stored in a secure location).
• Never sharing private keys or recovery phrases with anyone, including Caiz support staff.
• Using multi-signature wallets (where applicable) to reduce the risk of unauthorized transfers.

9.2.2. Protecting Your Account from Unauthorized Access

• Always log out of your Caiz account when using shared or public devices.
• Do not store account credentials in plaintext or in cloud-based storage.
• Use a secure password manager to generate and store credentials safely.
• Set up login alerts to receive notifications of suspicious login attempts.

9.2.3. Device and Network Security

• Keep all devices (computers, smartphones, and tablets) updated with the latest security patches and antivirus software.
• Use a Virtual Private Network (VPN) when accessing your account from public or untrusted networks.
• Avoid accessing Caiz from compromised or jailbroken devices, as they may be vulnerable to malware.

9.3. Risks Associated with Phishing, Hacking, and Unauthorized Access

Despite strong security measures, Users must be aware of common cyber threats and take necessary precautions.

9.3.1. Phishing Attacks

Phishing is a fraudulent attempt to obtain sensitive information by impersonating a trusted entity. To avoid phishing attacks:

• Always verify emails and links before clicking. Caiz will never ask for your password or private keys via email or social media.
• Double-check website URLs. Ensure that you are accessing the official Caiz website (https://www.caiz.com) and not a fraudulent imitation.
• Be cautious of fake customer support requests. Caiz only provides support through official channels.

9.3.2. Hacking and Malware Threats

Hackers may attempt to compromise accounts or devices using malware. Preventative measures include:

• Installing reputable antivirus and anti-malware software.
• Avoiding downloading files from unknown or untrusted sources.
• Using hardware security keys for authentication to protect against keyloggers.

9.3.3. Unauthorized Access and Social Engineering

Social engineering attacks manipulate Users into revealing confidential information. To prevent such attacks:

• Never disclose your login credentials or recovery phrases to anyone, even if they claim to be Caiz support staff.
• Do not respond to unsolicited requests for sensitive information via phone, email, or social media.
• Enable account activity monitoring to detect unauthorized login attempts.

9.4. Caiz’s Responsibilities for Security Breaches

9.4.1. Commitment to Security

Caiz implements state-of-the-art security measures to protect User accounts, wallets, and personal data. These measures include:

• End-to-End Encryption (E2EE) for sensitive account data.
• Cold Storage Protocols to protect digital asset reserves.
• Security audits and penetration testing conducted regularly to identify vulnerabilities.
• 24/7 Security Operations Center (SOC) monitoring to detect and mitigate potential threats.

9.4.2. Incident Response and Breach Notification

In the event of a security breach, Caiz will:

• Immediately investigate the breach and assess the impact.
• Notify affected Users via email or platform announcements if their data or assets are compromised.
• Provide Users with security recommendations, including resetting credentials and enabling additional protections.
• Report the incident to relevant financial regulators in compliance with legal obligations under GDPR and AML regulations.

9.4.3. Liability for Security Breaches

• Caiz is not responsible for security breaches arising from a User’s negligence, including:

• • Sharing passwords or private keys.
  • Using weak or compromised passwords.
  • Falling victim to phishing or social engineering attacks.

• If Caiz experiences a direct security breach due to internal system vulnerabilities, it will take appropriate remediation measures, including potential compensation where legally required.

9.4.4. Suspension of Accounts Due to Security Concerns

Caiz reserves the right to temporarily suspend or restrict access to an account if:

• Suspicious activity is detected (e.g., multiple failed login attempts or login from high-risk locations).
• A security vulnerability is identified that may expose User funds to risk.
• A User’s account is involved in a known data breach.

Users will be required to undergo identity verification and security checks before regaining access.

9.5. Final Provisions

• Users acknowledge that the security of their accounts and assets is their sole responsibility and must take proactive steps to prevent unauthorized access.
• Caiz reserves the right to update security protocols in response to emerging threats, technological advancements, and regulatory requirements.
• By using Caiz services, Users confirm that they have read, understood, and accepted the security responsibilities outlined in this section.

10. Third-Party Links, Integrations, and API Usage

This section governs the use of third-party services, external links, and API integrations within the Caiz Platform. Users acknowledge that Caiz may provide access to third-party services, but such access is subject to separate terms, disclaimers, and liabilities.

By using Caiz’s services, APIs, and third-party integrations, Users agree to comply with applicable laws, regulations, and security protocols, including but not limited to:

• General Data Protection Regulation (GDPR) – Governing data protection and privacy when interacting with third-party services.
• Markets in Crypto-Assets Regulation (MiCA) – Ensuring compliance with crypto-asset service providers within the EU.
• Anti-Money Laundering Directives (AMLD 5 & 6) – Imposing compliance obligations on third-party financial service integrations.
• Financial Action Task Force (FATF) Recommendations – Establishing due diligence requirements for third-party transactions.

10.1. Disclaimer on Third-Party Services Linked to Caiz

10.1.1. External Links and Third-Party Websites

• The Caiz Platform, website, or mobile application may contain hyperlinks, references, or integrations leading to third-party websites, products, or services.
• Such third-party links are provided for convenience only and do not imply an endorsement, partnership, or recommendation by Caiz.
• Users acknowledge that Caiz has no control over third-party content, terms of service, or business practicesand assumes no liability for:

• • The security, reliability, or legality of third-party websites.
  • The accuracy, timeliness, or completeness of information on external platforms.
  • Financial transactions, losses, or damages arising from third-party interactions.

10.1.2. Third-Party Financial and Payment Services

• Caiz may integrate third-party payment processors, banking services, or fiat on-ramp providers to facilitate Caizcoin purchases, conversions, or withdrawals.
• Users engaging with third-party financial services must comply with the terms, KYC requirements, and regulatory conditions set by the respective service providers.
• Caiz is not responsible for payment failures, transaction delays, or service interruptions caused by third-party financial institutions.

10.1.3. Risks and Liabilities of Third-Party Integrations

• Users access and use third-party services at their own risk.
• Caiz is not responsible for cybersecurity threats, phishing attempts, data breaches, or fraud arising from third-party interactions.
• If a third-party service provider is compromised, Caiz will not reimburse financial losses or unauthorized transactions that occur outside of its direct control.

10.2. Terms Governing API Usage

10.2.1. API Access and Authorization

• Caiz may offer Application Programming Interfaces (APIs) that allow Users, developers, and institutional clients to interact with the Caiz Platform.
• Users must obtain explicit authorization before accessing and integrating Caiz APIs.
• API access is subject to strict security controls, licensing agreements, and compliance measures.

10.2.2. API Usage Restrictions

• Users may not misuse, reverse-engineer, or tamper with the Caiz API.
• Prohibited API activities include:

• • Automated trading manipulations or market manipulation strategies.
  • Excessive API requests or denial-of-service (DoS) attacks.
  • Unauthorized data scraping, mining, or harvesting of user information.
  • Circumventing security controls or attempting unauthorized access.

• Any violation of API usage policies may result in suspension or termination of access.

10.2.3. Data Security and API Compliance

• Users integrating Caiz APIs must implement robust security protocols to prevent unauthorized access, data leaks, or cyber threats.
• Caiz may impose rate limits, security audits, or compliance checks on API users to prevent system abuse.
• API integrations must comply with GDPR, AMLD, and other data protection mandates when handling personal or financial data.

10.2.4. Termination of API Access

• Caiz reserves the right to revoke API access at its sole discretion, without prior notice, if:

• • A User violates API policies or security guidelines.
  • There is evidence of unauthorized access, hacking, or system abuse.
  • Regulatory changes require modification or discontinuation of API services.

10.3. Responsibilities of the User When Using Third-Party Services

10.3.1. Compliance with Third-Party Terms and Conditions

• Users engaging with third-party services, APIs, or integrations acknowledge that they are subject to the separate terms and conditions imposed by those third parties.
• Users must ensure compliance with:

• • Licensing agreements and intellectual property rights of third-party providers.
  • AML, KYC, and regulatory requirements applicable to third-party financial services.
  • Service-level agreements (SLAs) and operational policies governing third-party API interactions.

10.3.2. User Responsibility for Losses and Risks

• Users accept full responsibility for any financial losses, data breaches, or cybersecurity incidents arising from third-party services.
• Caiz is not liable for disputes, fraud, or misrepresentation by external vendors, payment processors, or software providers.
• Users must conduct independent due diligence before engaging with third-party services linked through Caiz.

10.3.3. Indemnification and Waiver of Liability

• Users agree to indemnify and hold Caiz harmless against any claims, disputes, or damages arising from the use of third-party services.
• Caiz is not responsible for chargebacks, refunds, or failed transactions processed by external payment gateways.
• If a dispute arises with a third-party provider, Users must resolve the issue directly with that provider.

10.4. Final Provisions

• Caiz reserves the right to modify, remove, or restrict third-party services, integrations, or API access at any time without prior notice.
• Caiz does not warrant or guarantee the availability, accuracy, or security of third-party services linked to its platform.
• By using third-party integrations, Users confirm that they understand, acknowledge, and accept the associated risks.

11. Limitation of Liability

This section sets forth the limitations on Caiz’s liability regarding the use of its platform, services, digital assets, and third-party integrations. Users acknowledge and accept that the use of digital assets carries inherent risks, including but not limited to market volatility, technological disruptions, cybersecurity threats, and regulatory changes.

By accessing and using the Caiz Platform and services, Users expressly agree that Caiz shall not be held liable for any direct, indirect, incidental, consequential, punitive, or special damages arising from their use of the platform, including losses due to market fluctuations, transaction failures, third-party services, or force majeure events.

11.1. No Warranty on Uninterrupted or Error-Free Service

11.1.1. No Guarantee of Continuous Availability

• Caiz does not guarantee that the Caiz Platform, website, wallet, or associated services will be available without interruption, delay, or error.
• Scheduled maintenance, software updates, system upgrades, and external factors (such as blockchain congestion or regulatory actions) may cause temporary service disruptions.

11.1.2. No Warranty on Error-Free Operations

• Caiz makes reasonable efforts to ensure the reliability and security of its platform but does not warrant that:

• • The platform will function without errors, bugs, security vulnerabilities, or unexpected disruptions.
  • All transactions will be executed without delays, reversals, or network failures.
  • User data will always remain secure from cybersecurity threats, hacks, or unauthorized access.

11.1.3. Temporary Account or Wallet Restrictions

• Caiz reserves the right to temporarily restrict, freeze, or suspend accounts or transactions in cases of:

• • Unusual activity or suspected security breaches.
  • Regulatory investigations, compliance checks, or law enforcement requests.
  • Market disruptions or blockchain network failures.

• Users acknowledge that such actions may be taken without prior notice and waive any claim for damages due to temporary access restrictions.

11.2. Disclaimer on Financial Loss Due to User Actions or Market Fluctuations

11.2.1. No Responsibility for Investment or Trading Losses

• Users acknowledge that cryptocurrency markets are highly volatile, and Caiz does not provide financial, investment, or trading advice.
• Caiz does not guarantee the future value, liquidity, or profitability of Caizcoin or any other digital asset available on its platform.
• Users bear full responsibility for:

• • Any financial losses resulting from market fluctuations, price volatility, or liquidity risks.
  • Executing transactions at incorrect or unintended market rates.
  • Misinterpretation of market data, price feeds, or trading signals.

11.2.2. User Error and Account Security Risks

• Caiz shall not be liable for losses due to User negligence, including:

• • Sending funds to an incorrect or incompatible wallet address.
  • Loss of private keys, passwords, two-factor authentication (2FA) credentials, or other security access details.
  • Falling victim to phishing scams, hacking attempts, or fraudulent impersonation attacks.

11.2.3. No Compensation for Regulatory or Tax-Related Consequences

• Users acknowledge that laws and regulations governing digital assets may change at any time, and Caiz is not responsible for legal, tax, or compliance obligations arising from such changes.
• Users are responsible for monitoring and complying with tax laws, reporting obligations, and financial regulations in their jurisdiction.

11.3. Exclusion of Liability for Indirect, Consequential, or Punitive Damages

11.3.1. No Liability for Special or Incidental Damages

• To the fullest extent permitted by law, Caiz shall not be liable for any:

• • Indirect, consequential, punitive, special, or incidental damages, including but not limited to:

• • • Loss of anticipated profits, revenue, business opportunities, or goodwill.
    • Loss of digital assets due to technical malfunctions, network congestion, or security breaches.
    • Legal claims arising from third-party transactions or financial disputes.

11.3.2. No Compensation for Downtime or Service Interruptions

• Users acknowledge that blockchain networks, decentralized protocols, and third-party integrations are inherently unstable and may experience failures beyond Caiz’s control.
• Caiz is not responsible for any business losses or opportunity costs resulting from:

• • Server outages, software failures, or technical disruptions.
  • Delays in transaction confirmations due to network congestion.
  • Inaccessibility of funds due to smart contract vulnerabilities, forks, or blockchain reorganization events.

11.4. No Responsibility for Third-Party Service Failures

11.4.1. Third-Party Financial and Payment Services

• Caiz integrates with third-party payment processors, fiat on-ramp providers, and banking institutions to facilitate transactions.
• Users acknowledge that:

• • Caiz has no control over third-party services and cannot guarantee their performance, reliability, or compliance.
  • Delays, failed transactions, or losses incurred through third-party services are not the responsibility of Caiz.
  • Users must address disputes, refunds, or chargeback requests directly with the respective third-party service provider.

11.4.2. External Wallets and Smart Contract Risks

• Users who transfer Caizcoin or other digital assets to external wallets or third-party exchanges do so at their own risk.
• Caiz is not responsible for lost, stolen, or inaccessible funds due to:

• • Errors in wallet addresses, incorrect transaction details, or compatibility issues.
  • Security vulnerabilities or exploits in third-party wallets, smart contracts, or DeFi applications.

11.4.3. No Liability for Third-Party API Integrations

• Users who integrate Caiz APIs with third-party applications or trading bots assume full responsibility for data security and financial risks.
• Caiz shall not be liable for:

• • Misuse or unauthorized access due to API leaks, breaches, or compromised credentials.
  • Erroneous trades, price discrepancies, or failed transactions due to faulty API implementations.

11.5. Final Provisions

11.5.1. Governing Law and Jurisdiction

• The limitations of liability set forth in this section shall be governed by the applicable laws of the European Union and Slovakia.
• Certain jurisdictions do not permit exclusions of certain warranties or limitations of liability; in such cases, the limitations outlined herein shall apply to the maximum extent permitted by law.

11.5.2. Indemnification

• Users agree to indemnify, defend, and hold Caiz harmless against any claims, damages, liabilities, or expenses arising from:

• • Misuse of the Caiz Platform or violation of these Terms.
  • Legal disputes, regulatory penalties, or tax obligations related to their crypto transactions.
  • Breaches of third-party service agreements linked to Caiz transactions.

11.5.3. Amendments to Liability Provisions

• Caiz reserves the right to update, modify, or revise this Limitation of Liability section in response to changes in regulatory requirements, technological advancements, or business operations.
• Users will be notified of any material changes, and continued use of the platform constitutes acceptance of the updated terms.

12. Indemnification Clause

This section sets forth the User’s legal responsibility to indemnify and hold harmless Caiz from any claims, losses, damages, liabilities, costs, and expenses that may arise from their use of the Caiz Platform, violation of these Terms of Use, or engagement in unlawful, fraudulent, or non-compliant activities.

By accessing or using the Caiz Platform, Website, Wallet, API, or any affiliated services, Users expressly agree to indemnify, defend, and hold Caiz, its affiliates, officers, directors, employees, agents, licensors, service providers, and contractors harmless against any claims, legal actions, disputes, regulatory penalties, financial damages, or losses resulting from User conduct or non-compliance with applicable laws.

12.1. Scope of User’s Indemnification Obligations

Users shall indemnify and defend Caiz against any and all claims, demands, damages, liabilities, costs, penalties, and legal fees, including but not limited to:

12.1.1. Violations of Laws, Regulations, and Compliance Obligations

• Any breach of applicable laws, rules, or regulations, including but not limited to:

• • Markets in Crypto-Assets Regulation (MiCA) – Governing digital asset operations within the EU.
  • General Data Protection Regulation (GDPR) – Protecting data privacy and security.
  • Anti-Money Laundering Directives (AMLD 5 & 6) – Mandating AML and counter-terrorism financing compliance.
  • Financial Action Task Force (FATF) Recommendations – Establishing global anti-money laundering standards.
  • Any jurisdictional tax laws and reporting requirements related to digital asset transactions.

• Failure to comply with Caiz’s KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures.

12.1.2. Unauthorized, Fraudulent, or Prohibited Transactions

• Any unauthorized, fraudulent, or illegal activities conducted by the User, including but not limited to:

• • Money laundering, terrorist financing, tax evasion, or fraud.
  • Use of stolen funds, fraudulent chargebacks, or unauthorized access to payment methods.
  • Circumvention of Caiz’s security protocols, platform restrictions, or geofencing measures.
  • Attempting to manipulate, exploit, or disrupt the Caiz Platform or its blockchain infrastructure.

• Any third-party claims, lawsuits, or disputes arising from User transactions, fraudulent payments, or unlawful activities.

12.1.3. Intellectual Property Infringement

• Any misuse, infringement, or unauthorized reproduction of Caiz’s intellectual property, including trademarks, copyrights, proprietary technology, or trade secrets.
• Any claims, damages, or liabilities arising from User-generated content, including false, defamatory, misleading, or infringing material published on the Caiz Platform.

12.1.4. Breach of Contractual Obligations

• Any breach of these Terms of Use, Privacy Policy, API Agreements, or any other contractual commitments between the User and Caiz.
• Any misrepresentation, false statements, or non-disclosures made by the User when registering for or using the Caiz Platform.

12.1.5. Third-Party Service and API-Related Liabilities

• Any damages, losses, or disputes arising from the User’s engagement with third-party services, external links, or API integrations.
• Any misuse of Caiz APIs, excessive data requests, unauthorized modifications, or security breaches caused by User negligence.
• Any liability incurred due to third-party services linked through the Caiz Platform, including payment processors, liquidity providers, or decentralized finance (DeFi) applications.

12.2. Indemnification for Government Actions and Regulatory Enforcement

Users agree to indemnify Caiz against any regulatory actions, penalties, investigations, or sanctions imposed by government authorities, financial regulators, or law enforcement agencies resulting from:

12.2.1. User Conduct Leading to Regulatory Liability

• Violations of AML, CTF, securities, commodities, tax, or financial regulations.
• Engagement in sanctioned transactions, dealings with restricted entities, or circumvention of compliance measures.
• Any failure to report taxable crypto transactions or fulfill financial reporting obligations under applicable laws.

12.2.2. Legal Costs and Government Enforcement Proceedings

• Any fines, penalties, legal fees, or enforcement actions incurred by Caiz due to a User’s non-compliant activities.
• Any government seizures, account restrictions, or compliance-related audits that impose a financial burden on Caiz.

12.3. Indemnification Against Cybersecurity Threats and Unauthorized Access

Users agree to indemnify Caiz against financial losses, reputational harm, or legal claims resulting from:

12.3.1. User Negligence Leading to Security Breaches

• Failure to implement strong password protection, two-factor authentication (2FA), or private key security measures.
• Sharing login credentials or private keys with unauthorized parties, leading to financial losses.
• Using compromised devices, software, or networks that expose Caiz’s infrastructure to cyber threats.

12.3.2. Malicious Activities or Attacks

• Any attempt by a User to hack, disrupt, or exploit vulnerabilities in the Caiz Platform.
• Engaging in activities that result in denial-of-service (DoS) attacks, phishing scams, malware distribution, or data breaches affecting Caiz, its Users, or third-party service providers.

12.4. Indemnification Process and Legal Provisions

12.4.1. Notification of Indemnification Claims

• If Caiz receives a claim, lawsuit, regulatory penalty, or third-party dispute related to User activity, the User will be notified via email or platform communication.
• Users agree to fully cooperate with Caiz’s legal and compliance teams in resolving indemnification matters.

12.4.2. Legal Defense and Settlement Authority

• Caiz reserves the right to handle its legal defense or settlement negotiations for indemnified claims at its sole discretion.
• Users may not settle any claims, lawsuits, or regulatory actions involving Caiz without prior written consent.

12.4.3. Financial Compensation and Reimbursement

• Users shall promptly reimburse Caiz for any financial losses, legal expenses, fines, or damages resulting from indemnified claims.
• Caiz may, at its discretion, recover indemnification costs through asset forfeiture, account deductions, or legal enforcement.

12.5. Final Provisions

12.5.1. Survival of Indemnification Obligations

• The indemnification obligations set forth in this section shall survive termination, suspension, or closure of the User’s account.
• Users remain responsible for indemnifying Caiz even after discontinuing use of its services.

12.5.2. No Limitation on Additional Remedies

• Caiz reserves the right to pursue additional legal remedies, including seeking damages, injunctive relief, or regulatory reporting for severe violations.
• The failure to enforce any indemnification right shall not constitute a waiver of future enforcement actions.

12.6. User Acknowledgment

By using the Caiz Platform and engaging in any transactions, Users confirm that they understand, acknowledge, and accept their legal responsibility to indemnify Caiz against financial, regulatory, security, or contractual liabilitiesarising from their actions.

Failure to comply with this indemnification clause may result in account suspension, legal enforcement, or permanent restrictions on accessing Caiz services.

13. Dispute Resolution and Governing Law

13.1. Dispute Resolution

In the event of failure by the Parties to resolve any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, in the manner set out above within 15 (fifteen) days from the date when the dispute arose, such dispute shall be referred to and finally resolved by arbitration administered in accordance with the Dubai International Arbitration Centre Rules (“Rules”), for the time being in force, which rules are deemed to be incorporated by reference in this Clause. The tribunal shall consist of a neutral and suitably qualified sole arbitrator to be appointed by the Parties mutually or in case of disagreement in accordance with the Rules. The seat and venue of arbitration shall be Dubai. The language of the arbitration shall be English. The arbitrator/ arbitral tribunal shall also decide on the costs of the arbitration proceedings. Each Party shall equally share the cost of the arbitrator unless the award provides otherwise. The arbitral tribunal’s award shall be final, and binding on the Parties and enforceable in any competent court of law.

13.2. Governing Law

This Agreement shall be governed and construed in accordance with the laws of Turkey. Further, the courts at Turkey shall have exclusive jurisdiction over any and all disputes emanating from this Agreement.

14. Miscellaneous

This section outlines additional legal provisions and general terms that govern the Caiz Platform, its services, and User interactions. The provisions in this section ensure continuity, enforceability, and regulatory compliance in the event of policy updates, legal changes, unforeseen circumstances, or contractual disputes.

By accessing or using the Caiz Platform, Website, Wallet, API, or related services, Users expressly agree to the miscellaneous provisions set forth below, which are designed to ensure fairness, transparency, and the continued operation of Caiz’s services.

14.1. Amendments and Changes to the Terms

14.1.1. Right to Modify the Terms of Use

• Caiz reserves the absolute right to update, amend, modify, or replace these Terms of Use at any time to:

• • Reflect changes in legal, regulatory, or compliance obligations (including but not limited to AMLD, FATF, MiCA, GDPR, and local financial laws).
  • Incorporate new features, services, or platform functionalities.
  • Address emerging security, cybersecurity, or operational concerns.
  • Ensure adherence to Islamic Finance principles and evolving best practices.

14.1.2. User Notification and Acceptance of Changes

• In the event of material changes, Users will be notified via email, platform announcements, or other official communication channels.
• Continued use of the Caiz Platform after changes become effective constitutes User acceptance of the updated Terms.
• If a User does not agree with the amended Terms, their sole remedy is to discontinue use of Caiz’s services and close their account.

14.1.3. Retroactive and Future Effect of Amendments

• Amendments will apply prospectively unless otherwise required by law.
• Certain regulatory changes may require retroactive enforcement, in which case Caiz will provide a reasonable transition period where applicable.

14.2. Severability Clause

14.2.1. Enforceability of the Terms

• If any provision of these Terms of Use is determined to be invalid, illegal, or unenforceable under applicable law, such provision shall be modified or severed to the extent necessary to ensure enforceability while preserving the original intent.
• The remaining provisions shall remain in full force and effect.

14.2.2. Limited Scope of Severability

• The invalidity of one provision shall not affect the enforceability of the remaining Terms.
• If any part of these Terms conflicts with mandatory regulatory requirements, the affected provision shall be deemed modified to comply with the law.

14.2.3. No Effect on User Obligations

• A ruling that renders any provision unenforceable shall not relieve Users of their obligations under the remaining provisions, including but not limited to payment of fees, compliance with AML and KYC obligations, and adherence to security protocols.

14.3. No Waiver Clause

14.3.1. No Automatic Waiver of Rights

• The failure, delay, or omission by Caiz to enforce any provision of these Terms shall not be construed as a waiver of its legal rights or remedies.
• Users cannot rely on past inaction by Caiz to justify non-compliance with these Terms.

14.3.2. Limited Waivers Must Be Expressly Granted

• A waiver shall only be effective if it is expressly granted in writing by an authorized representative of Caiz.
• A one-time waiver does not constitute a permanent waiver of the same or similar rights in the future.

14.3.3. Reservation of Rights

• Caiz reserves all rights under these Terms, applicable laws, and regulatory mandates.
• Users acknowledge that compliance enforcement actions may be taken at any time, regardless of prior leniency.

14.4. Force Majeure

14.4.1. Definition and Scope of Force Majeure Events

• Caiz shall not be held liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to:

• • Natural disasters (earthquakes, hurricanes, floods, wildfires, etc.).
  • War, armed conflicts, terrorist attacks, or civil unrest.
  • Cybersecurity attacks, data breaches, or widespread technical failures.
  • Blockchain network disruptions, forks, or smart contract vulnerabilities.
  • Regulatory changes, legal prohibitions, or government-imposed restrictions.
  • Pandemics, public health emergencies, or workforce shutdowns.

14.4.2. Temporary Suspension of Obligations

• During a Force Majeure event, Caiz’s obligations shall be temporarily suspended, and Users acknowledge that:

• • Service disruptions do not entitle Users to compensation, refunds, or legal claims.
  • Caiz will make reasonable efforts to resume operations as soon as possible.

14.4.3. User’s Responsibilities During Force Majeure Events

• Users must continue to comply with all applicable laws and regulatory obligations, including:

• • AML/KYC compliance, tax obligations, and transaction reporting.
  • Ensuring secure access to their digital assets and wallets.

• Users acknowledge that Caiz has no liability for losses incurred due to Force Majeure-related events affecting:

• • Market fluctuations, loss of access to funds, or transaction delays.
  • Third-party service failures or blockchain network disruptions.

14.5. Contact Information and Customer Support

14.5.1. Official Communication Channels

Users may contact Caiz through official communication channels only, including:

• Email: info@caiz.com
• Legal Support: legal@caiz.com

14.5.2. Business Hours and Response Times

• Standard support is available Monday through Friday, during business hours in the Central European Time (CET) zone i.e. 9 am to 5 pm.
• Response times may vary depending on the nature and urgency of the request.

14.5.3. Security Measures for User Inquiries

• Users contacting support must verify their identity through secure authentication procedures.
• Caiz will never request passwords, private keys, or sensitive financial information via email or phone.

14.5.4. Dispute Resolution Through Customer Support

• Users are encouraged to attempt resolution through Customer Support before initiating legal action or filing complaints with regulatory authorities.
• If a dispute cannot be resolved through standard support procedures, Users may escalate their case in accordance with the Governing Law and Dispute Resolution provisions of these Terms.

14.6. Final Provisions

14.6.1. Survival of Provisions

• If these Terms are terminated or modified, the provisions in this Miscellaneous section shall continue to apply.

14.6.2. User Acknowledgment

By continuing to use the Caiz Platform and services, Users confirm that they:

• Understand and accept the amendment, waiver, and force majeure provisions outlined in this section.
• Acknowledge that compliance with legal obligations supersedes personal preferences or financial losses incurred due to policy changes.
• Accept responsibility for reviewing updated Terms and seeking clarification if necessary.